Our Policies

Items are made to order so please allow 1-3 business days for creation time. 

You can upgrade to Priority or Express shipping for US orders. 

////// Flat Rate Shipping //////

US orders:
$2 Standard (3-5 day delivery) (Free for orders over $15)
$5 Priority (1-3 day delivery)
$20 Express (1-2 day delivery)

$4 Standard shipping 

Everywhere Else:
$6 Standard shipping 

For shipping outside of the US, I use USPS first class international, shipping time can range. 

International buyers are responsible for any import duties, taxes or customs fees imposed by their country.

Please double check that the address provided is correct. If a package is returned as undeliverable then shipping will need to be re-paid to have item shipped to a correct address. 

Packages that show as "delivered" in tracking are no longer the responsibility of Defiant Jewelry. Please contact your local post office to get help with any missing packages. 

Custom order processing time will be determined and communicated to you once project is discussed. Full payment must be received prior to starting custom work. 
Packages that show as "delivered" in tracking are no longer the responsibility of Defiant Jewelry. Please contact your local post office to get help with any missing packages.

If you have any questions about the shipping please don't hesitate to contact me, I will respond as quickly as possible.
Returns and Exchanges:
Your happiness is my top priority. Please contact me if you have ANY questions on a piece of jewelry and I will make sure that you are getting exactly what you're wanting.

If there is a problem with your order please contact me within 7 days of delivery and I will do my absolute best to resolve the issue.
Once approved, refunds will be processed when item has been returned, new and unused. Buyer is responsible for all return shipping costs. 

Approved returns must be returned within 15 days (30 days for international) of the approval. 
Custom orders are non-returnable. 
We reserve the right to refuse service and to cancel orders without notice. Any cancelled orders, will be refunded right away. 



I do offer custom orders, please contact me and i will be more than happy to work with you to design exactly what you are looking for.

Since my items are handmade, items may vary slightly but the overall product will be as pictured. 

Please be aware that computer monitor colors may vary


Frequently Asked Questions:

What is a quantity of 1 when ordering plugs?

All plugs are sold as pairs, so if you order a quantity of "1" that will get you 1 pair (2 plugs).


Can I get a different base color for the plugs?

All of my plugs are handmade so most sizes of my plugs can be made on Rose Gold, Gold, Silver, Black or Bronze Metal plug as well wood. 

Are all plugs a screw on?

No, our metal plugs are screw on but we also offer double flare in wood and hexagon metal as well as a single flare wood for dangle plugs. Almost all designs can be made on any base you prefer. Message us with any questions. 


Can I get a necklace chain longer or shorter?

Absolutely! Any single chain necklace can be made shorter or longer (up to 34 inches) without any extra charge. Just leave what length of chain you'd like in the notes section at checkout.